RETURNING YOUR ORDER
Should you wish to return anything purchased from our online shop, we offer a 14 Day ‘No Quibble’ Money-Back Guarantee. Goods must be returned within a further 14 days of requesting a refund. There are a few circumstances where returns may not be possible so this page aims to make everything as clear possible so please do take time to read this through.
CHANGE OF MIND, WRONG SIZE OR UNSUITABLE ITEMS
We understand that you may want to return an order that you feel is unsuitable for your requirements or if you’ve just changed your mind.
Apart from a few items that cannot be cancelled and returned (see below), we are happy to offer an exchange or a refund, provided an item is returned to us unused, in its original condition and within 28 calendar days of receipt. You need to take reasonable care when returning an order to us as you will need to both pay for and be responsible for the return.
As such, we recommend that you take out a tracked, insured return. If you want an alternative product please call us and we can arrange this for you.
DAMAGED ON ARRIVAL OR WRONG ITEMS WERE SENT
Please call us immediately on the day you receive your item as we cannot take up any issues with our Couriers unless we are notified immediately. It also means we can do something about it more quickly.
We may require proof of damage so if you can take a photo and email us, that would be great. Where a courier wants you to sign for damaged goods, please write a note that they are damaged or “Awaiting inspection”.
If you have received the wrong order, we would like to check any part numbers on your order as sometimes we use a different name to market a product to the one a manufacturer may use. Otherwise, we’ll arrange to get the item back to us. A refund or replacement can only be sent once we have received items and confirmed any damage.
In the unlikely event of an item becoming faulty, the Consumer Rights Act 2015 applies. If within warranty, we’ll need to get the item back to us to either fix or replace it.
A replacement can only be sent once we have confirmed the fault so if you cannot wait for the item to be returned before we send one out, then please place a new order and we will refund or replace the initial item or send as soon as the fault is confirmed.
ITEMS THAT CANNOT BE CANCELLED OR RETURNED
Under the Consumer Rights Act 2015 you have the right to cancel your order for any item bought on this website for a full refund within 14 days. Regretfully, this is not applicable to any of the following:
- Items that are collected by you in person, or your representative, from our premises.
- Made to order items.
- Products that are made to a customer specification or personalised.