Horse Solariums is committed to creating and delivering products of the highest possible quality. Our Terms & Conditions of Service apply to all purchases either by phone, email or via our website.
We comply fully with Online and Distance Selling Regulations and the Consumer Rights Act 2015. Our business name, address and all contact details are listed on every page of our site. We guarantee to provide:
- a clear, unambiguous description of our goods or services.
- the price of our products and services, including all taxes.
- the options for payment by customers.
- delivery arrangements, costs and how long goods will take to arrive.
- how customers can cancel and when they lose the right to cancel.
- any reasonable costs for using a service after cancellation.
- a standard cancellation form.
Under the Consumer Rights Act 2015, you are entitled to cancel items and receive refunds or repairs or replacements –see RETURNS below. Any refunds will be made within 14 days of an order cancellation.
Under the Consumer Rights Act 2015, you have 14 days from receiving your order to change your mind and get a full refund. Please see more details about what this covers in our RETURNS section.
After selecting purchases, you can ‘CHECKOUT’. Purchase can be made by PAYPAL or CREDIT CARD/Debit card. If paying by card, we ask for your contact details and the billing address – you can also enter a separate delivery address if you wish. No card details are recorded or kept at 4 Equine Products Ltd.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.